ServiceNow

// ServiceNOw

Transform the way your organization works, with ServiceNow

Whether you’re looking to streamline IT processes, improve customer service, or enhance HR operations, ServiceNow has the tools and capabilities to help you succeed. 
In today’s fast-paced digital era, businesses are constantly seeking innovative solutions to streamline their operations, enhance productivity, and deliver exceptional services to their customers. ServiceNow is one such solution that has been revolutionizing the way organizations manage their IT and business processes.

What is ServiceNow?

With ServiceNow, you can manage IT services and manage business processes through a powerful cloud-based platform. Enterprises can use it to manage a variety of aspects of their operations, from IT services to customer service, human resources, and security operations.

Effortless Automation

Automate repetitive tasks, eliminate manual errors, and free up your IT staff for higher-value work.

Unified Platform

Consolidate all your IT functions into one central hub, streamlining operations and boosting visibility.

Enhanced Efficiency

Experience a dramatic improvement in operational efficiency - get more done, faster.

Empowered Teams

Equip your IT team with the tools they need to excel, fostering a culture of innovation and problem-solving.

ServiceNow Modules

We, at MLE Systems, operate in different modules provided in ServiceNow. Here are some of the modules we’ve expertise on.

ITSM
(IT Service Management)
It streamlines and automates IT service delivery processes to enhance efficiency and productivity across the organization.

CSM
(Customer Service Management)
It delivers exceptional customer service experiences by managing customer interactions and resolving issues promptly.

ITOM
(IT Operations Management)
With this gain insights into IT infrastructure performance and optimize operations to ensure seamless service delivery.

ITAM
(IT Asset Management)
It helps in effectively managing IT assets throughout their lifecycle, from procurement to disposal, to maximize value and minimize risks.

SAM
(Software Asset
Management)
It tracks and manages software licenses to ensure compliance and optimize software spend.

CMDB
(Configuration Management Database)
It maintains a centralized repository of configuration data to support IT service management processes.

HRSD
(Human Resources
Service Delivery)
It streamlines HR processes and provides employees with efficient and personalized HR services.

TSOM
(Technology Services
Operations Management)
It monitors and manages the performance of technology services to meet business objectives.

SecOps
(Security Operations)
It helps to proactively identify and respond to security threats to protect the organization’s digital assets and reputation.

Discovery
It automatically discovers
IT assets and dependencies to
nsure accurate and up-to-date
configuration data.

GRC
(Governance, Risk, and Compliance)
It establishes a framework for managing governance, risk, and compliance activities to meet regulatory requirements and mitigate risks.

SPM
(Service Portfolio Management)
It defines, manages, and optimizes the portfolio of services offered by the organization to align with business goals.

IRM
(Integrated Risk Management)
It identifies, assesses, and mitigates risks across the enterprise to safeguard assets and maintain business continuity.

ITIL
(Information Technology Infrastructure Library)
It adopts best practices for IT service management to enhance service quality and align IT with business needs.

Our Services

MLE performs analysis of internal IT and act as an advisory for ServiceNow implementation

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MLE delivers quality ServiceNow solution for our customers

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MLE understands the challenges and provides fully managed services

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MLE guides your team to get the most out of your existing ServiceNow sol...

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Benefits we offer

01
Improved service selivery

Smarter software for users to spend on IT administration leading to higher productivity

02
Quick
turn around time

Faster deployment can help you in accelerating higher ROI

03
Organization transformation

Transform and creating a single platform to automate services

04
Return on investment

Scalable, supports high transaction volume and department-level workload

05
Streamlined and improved processes

Without sacrificing on quality whilst adhering to compliance and governance 

06
Increased
productivity​

Quicker inquiry resolution, security incident response and lesser time to build apps

ServiceNow
offerings
and industries

ServiceNow also provides services that assist organizations in managing everything and helping them do the following:

  • Streamline digital operations
  • Improve customer and employee experiences
  • Strengthen cybersecurity
  • Improve enterprise risk management and resilience
  • Implement hyper-automation
  • Automate supply chain management
  • Automate finance management

Services Priorities

Revolutionizing IT Service Management
In today's digital era, IT is crucial for driving business success. ServiceNow IT service management empowers IT teams to
efficiently address issues, implement changes, and
provide top-notch services to both internal and
external stakeholders.
Enhancing the Employee Experience
Ensuring a positive employee experience is essential for attracting and retaining top talent. ServiceNow enables organizations to streamline HR processes, empower employees with self-service options, and promote teamwork within HR teams, resulting in a more dynamic and efficient work environment.
Providing Exceptional Customer Service with ServiceNow CSM
In today's interconnected world, providing outstanding customer service is essential. With the help of advanced chatbots, intelligent service capabilities, and smooth system integrations, ServiceNow CSM empowers organizations to predict customer requirements, expedite issue resolution, and provide exceptional service at every interaction.
Enabling Business Agility and Fostering Innovation
Creativity and forward-thinking are essential for the growth
and success of any organization. ServiceNow enables
organizations to accelerate innovation and maintain
a competitive edge by automating manual processes,
developing new service offerings, and seamlessly integrating
with third-party systems.

ServiceNow Advantages

Unified Platform

ServiceNow offers a single platform that can be used to manage multiple elements of corporate operations. This platform enables organizations to increase their collaboration and streamline their procedures.

Automation and Orchestration

With the automation features of ServiceNow, businesses can automate common operations, workflows, and processes, while simultaneously lowering the amount of manual labor required and increasing their level of efficiency.

Service Delivery Improvements

By using ServiceNow, businesses can improve service delivery across a variety of areas, including information technology (IT), customer service, human resources (HR), and others. This results in enhanced user experiences and higher levels of satisfaction.

Scalability and Adaptability

ServiceNow is highly scalable and flexible, which enables businesses to effortlessly extend their operations and customize the platform to fulfill their particular requirements.

Insights and Analytics

ServiceNow provides organizations with the ability to get useful insights into their operations and to make decisions based on that information. It also provides advanced analytics and reporting capabilities

Enhanced Security

ServiceNow helps organizations boost their level of security and protect themselves against cyber threats by providing them with built-in security features and capabilities such as GRC and SecOps.

Regulatory Compliance

ServiceNow gives businesses the ability to automate compliance procedures, monitor regulatory requirements, and demonstrate that they comply with industry norms and regulations.

At MLE Systems, we leverage our expertise in ServiceNow modules to help organizations maximize their ROI and achieve their enterprise goals. Contact us today to know more and how we can assist you in using the power of ServiceNow.

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