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ServiceNow has turned out to be a very robust cloud-based platform aiding businesses in managing their IT service management (ITSM), operations, customer support among other. Closely related to the growing demand for ServiceNow implementations, many enterprises are now collaborating with leading providers of ServiceNow solutions to enhance their digital efficiencies. In this article, we highlight the top companies that offer ServiceNow in India while being able to meet the specific needs of organizations driving digital transformation.

Top 10 ServiceNow Partners in India

India certainly has a lot of diverse ServiceNow partners, most of whom have further specialized their operations in ServiceNow modules and industries. Some of these ServiceNow partners are listed below:

1. MLE Systems
Partnership Level: Registered Partner
Specialization: ITSM, ITOM, HRSD, Security Operations
Key Differentiation: MLE Systems is an expanding and experienced partner of ServiceNow because they offer a unique, personalized way of carrying out the implementation of ServiceNow. MLE Systems helps small to medium enterprises in particular to optimize their IT activity and also improve the management of the security.

2. Infosys
Partnership Level: Elite Partner
Specialization: ITSM, ITOM, CSM, HRSD
Key Differentiation: As a partner of Infosys, many firms have built a cross-industry experience in domains such as BFSI and healthcare, retail to name a few. Leveraging its wide range of experiences, it uses AI enabled solutions of business processes that takes workflows and insight mined on ServiceNow to the next level.

3. HCL Technologies
Partnership Level: Elite Partner
Specialization: ITSM, ITBM, Security Operations
Key Differentiation: HCL’s strong presence in both the Indian and global markets has a very big advantage in that HCL is able to exploit the advantages of scale and flexibility. They provision large-scale ServiceNow practices and the end-to-end transformation of infrastructure and processes through cloud technologies.

4. Wipro
Partnership Level: Elite Partner
Specialization: ITSM, HRSD, CSM, ITOM
Unique Value: With strong emphasis on automation and digital transformation, Wipro provides solutions along the ServiceNow offering. Wipro is also well suited for organizations that seek to strengthen their service management and HR service operations.

5. TCS (Tata Consultancy Services)
Partnership Level: Elite Partner
Specialization: ITSM, ITOM, GRC
Unique Value: TCS is an Indian corporation that does not restrict its operations to servicing the ITSM market alone, as it offers governance, risk and compliance solutions. ServiceNow, along with TCS’s technology-induced customer centricity, ensures business continuity for organizations.

6. Tech Mahindra
Partnership Level: Elite Partner
Specialization: ITSM, ITOM, CSM
Unique Value: Digital transformation services by Tech Mahindra are geared towards telecom, banking and financial services, and healthcare industries. Their exposure to various industries helps them tailor implementation of ServiceNow according to the compliance and operational frameworks.

7. Cognizant
Partnership Level: Elite Partner
Specialization: ITSM, ITOM, Security Operations
Unique Value: The proposition of Cognizant centers around automation and cloud. With a rich experience in security operations and ITOM, they have become the sought-after companies by clients wishing to maximize operational efficiency while improving security.

8. KPMG
Partnership Level: Premier Partner
Specialization: ITSM, GRC, Security Operations
Unique Value: KPMG is well known for its governance, risk and compliance (GRC) solutions. Having a strong emphasis on regulatory and compliance related services enables their clients to localise their ServiceNow solutions within regulatory and industry exigencies.

9. Hexaware Technologies
Partnership Level: Elite Partner
Specialization: ITSM, ITO, AI and ML
Unique Value: Hexaware integrates the latest technologies such as AI, machine learning, and several other cutting-edge tools to the ServiceNow platform. They are focused on transforming businesses by designing systems that reduce manual interventions and help speed up processes within the organization.

10. LTI (Larsen & Toubro Infotech)
Partnership Level: Elite Partner
Specialization: ITSM, ITBM, HRSD, CSM
Unique Value: LTI applies its global competencies and available intellectual property to provide end-to-end solutions on Service Now platform. Their emphasis on IT business management (ITBM) and HR service delivery (HRSD) makes them a suitable partner for any enterprise with plans to optimize these functions.

Conclusion

Selecting the appropriate ServiceNow partner is a significant decision that can make or mar your IT transformation journey. With an understanding of the top ServiceNow partners in India – such as MLE Systems – their respective strengths, and additional criteria such as expertise, industry, and client reviews, it is possible to make the right choice. Conduct adequate research, pose the right elements, and most importantly choose a partner that will generate high value for your business.