Sr. ServiceNow Developer & Operation
Overview
Perform service management, operations, and systems administrations responsibilities on the ServiceNow platform.
– Plan and execute system upgrades
– Address Incident, Problems on the platform.
– Ensure availability & resiliency of the platform and MID servers in particular.
Key Responsibilities:
- Experienced in User Administration, User Interface Level Integration & MID Server Integration
- Knowledge of Import Sets for data loading from external file or database to the service-now.com
- Continuously monitor application performance and vendor recommended patches & upgrades.
- Partner with the business on exploring new opportunities to automate the operations processes.
- Experience on ITIL Process consulting and/or implementation.
- Experience on following ServiceNow modules – Incident Management, Problem Management, Change Management, Service Level Management, CMDB, Knowledge Management, Asset Management and CMS
- Experience on basic Java scripting.
- Experience in handling service now incident and request queue.
- Experience in clone & deployment in ServiceNow.
- Experience in documentation and review activities.
- Experience in complex data migration.