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ServiceNow has emerged as a powerful cloud platform, helping organizations streamline their IT service management (ITSM), operations, customer service, and more. As demand for ServiceNow implementations grows, many businesses are partnering with top ServiceNow providers to optimize their digital workflows. In this article, we present the top 10 ServiceNow partners in India, renowned for their ability to deliver customized solutions and drive digital transformation.

Top 10 ServiceNow Partners in India

India boasts a wide array of ServiceNow partners, many of whom have achieved significant expertise in different ServiceNow modules and industries. Here’s a look at some of the top ServiceNow partners:

1. MLE Systems

• Partnership Level: Partner
• Specialization: ITSM, ITOM, HRSD, Security Operations
• Unique Value: MLE Systems is a fast-growing ServiceNow partner known for its personalized approach to implementing ServiceNow solutions. With a focus on delivering tailored solutions, MLE Systems excels in helping small to mid-sized enterprises streamline their IT operations and enhance security management.

2. Infosys

• Partnership Level: Elite Partner
• Specialization: ITSM, ITOM, CSM, HRSD
• Unique Value: Infosys brings a wealth of expertise across multiple industries, including BFSI, healthcare, and retail. With its AI-powered automation solutions, Infosys delivers deep insights and optimized workflows on the ServiceNow platform.

3. HCL Technologies

• Partnership Level: Elite Partner
• Specialization: ITSM, ITBM, Security Operations
• Unique Value: HCL’s strong presence in both the Indian and global markets gives them the advantage of scale and flexibility. They focus on delivering end-to-end transformation through cloud and ServiceNow solutions, particularly excelling in large-scale implementations.

4. Wipro

• Partnership Level: Elite Partner
• Specialization: ITSM, HRSD, CSM, ITOM
• Unique Value: Wipro combines its expertise in automation and digital transformation with ServiceNow’s capabilities to deliver customized solutions. Their strong focus on customer service management and HR services makes them ideal for companies looking to optimize these areas.

5. TCS (Tata Consultancy Services)

• Partnership Level: Elite Partner
• Specialization: ITSM, ITOM, GRC
• Unique Value: TCS has an extensive portfolio in ITSM and governance, risk, and compliance (GRC) solutions. Their customer-first approach, combined with deep technological expertise, helps businesses achieve digital resilience through ServiceNow.

6. Tech Mahindra

• Partnership Level: Elite Partner
• Specialization: ITSM, ITOM, CSM
• Unique Value: Tech Mahindra focuses on providing digital transformation services for telecom, BFSI, and healthcare sectors. Their robust industry knowledge enables them to implement ServiceNow in ways that meet specific regulatory and operational needs.

7. Cognizant

• Partnership Level: Elite Partner
• Specialization: ITSM, ITOM, Security Operations
• Unique Value: Cognizant’s approach emphasizes automation and cloud solutions. They have strong capabilities in security operations and ITOM, making them a top choice for organizations seeking operational efficiencies and improved security postures.

8. KPMG

• Partnership Level: Premier Partner
• Specialization: ITSM, GRC, Security Operations
• Unique Value: KPMG is known for its expertise in governance, risk, and compliance (GRC) solutions. Their strong focus on regulatory and compliance services helps clients align their ServiceNow implementations with legal and industry standards.

9. Hexaware Technologies

• Partnership Level: Premier Partner
• Specialization: ITSM, ITOM, AI, ML
• Unique Value: Hexaware brings cutting-edge technology integration to the ServiceNow platform, including AI and machine learning. Their emphasis on innovation helps businesses optimize workflows and automate repetitive tasks, making operations more efficient.

10. LTI (Larsen & Toubro Infotech)

• Partnership Level: Elite Partner
• Specialization: ITSM, ITBM, HRSD, CSM
• Unique Value: LTI leverages its global expertise and deep industry knowledge to deliver end-to-end ServiceNow solutions. Their focus on IT business management (ITBM) and HR service delivery makes them a strong partner for enterprises looking to optimize these areas.

Conclusion

Choosing the right ServiceNow partner is a critical decision that can determine the success of your IT transformation journey. By understanding the strengths of the top ServiceNow partners in India, including MLE Systems, and evaluating them based on expertise, industry knowledge, and client feedback, you can make an informed choice. Take your time to research, ask the right questions, and ensure the partner you select will deliver maximum value to your organization.